The Central Bank of the UAE has released a services directory to provide information on the services it offers to its customers. The directory includes details on the services provided, procedures, and delivery channels. The goal of the directory is to enhance the effectiveness of services and achieve customer happiness.
Who should read this
Banks and financial institutions should immediately review this services directory to understand the services offered by the Central Bank.
Directly affected
Key facts
- The services directory is divided into main, supplementary, and sub-services
- Services are classified into information, procedural, commercial, social, and seizure services
- Customers are classified into government to government, government to business, and government to individual categories
- The directory includes a service card with details on each service, including the service name, description, steps, and terms and conditions
- The Central Bank aims to establish an integrated reference system for defining and documenting service procedures
What this means for you
The services directory provides a clear and transparent overview of the services offered by the Central Bank, making it easier for customers to access and understand the services they need.
Directly affected: banks, insurance companies, financial institutions
Action items
- Review the services directory to understand the services offered by the Central Bank
- Identify the services that are relevant to your business or organization
- Contact the Central Bank to clarify any questions or concerns about the services offered
Litigation impact
The services directory may be relevant to pending or future litigation related to banking and financial services, as it provides a clear overview of the services offered by the Central Bank and the procedures for accessing those services.
Source
CBUAE — Central Bank announcements
https://www.centralbank.ae/media/1pvbl0jc/services-directory.pdf
Original-source date: — · Captured: 2026-06-27T07:35Z
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This update is generated from a public regulator publication and reviewed under the firm's automated editorial quality gate. General information only — it does not constitute legal advice. For advice on a specific matter, please contact us. Last updated: 27 June 2026.